Our charter of commitment
We undertake to give you clear and well-reasoned recommendations based on tangible indicators produced by our analysis model. Our tools and services are designed as tools to aid decision-making.
We undertake to maintain a high quality standard that is constant over time and identical for all our clients. We ensure integrity in the production processes for our tools, reports and more generally our services. These are documented and regularly tested.
We undertake to recruit experienced consultants. Our consultants all have financial market experience and have been trained in our approach and working methods.
We undertake to gain a high level of knowledge of the issues faced by our clients before providing them with sound advice. Our teams, led by an experienced consultant placed specifically in charge of the account, maintain sustained relationships with our clients.
Because our approach will develop over time, we undertake to offer our clients the benefits of the latest enhancements to our analysis model through our ASP tool and our blog.
We undertake to say what we do and do what we say. This commitment covers everything from our quotation, contract terms and the type of assignments we accept, right through to conformity of deliverables and deadline compliance.
We undertake to maintain complete confidentiality. The data from our analysis model and our advice are specific to each of our clients and are not used or disclosed without their prior consent.
We undertake to provide the fastest possible response to our clients’ requests. Our consultants are fully aware of the importance of the time factor in our assignments.
We undertake to offer our clients simple, targeted services to meet precise needs. Our service offering combines “technology” (a simple and user-friendly web tool) with advice on their optimum use.
We undertake to preserve the environment by promoting the use of the Internet in exchanges with our clients. The electronic format is favoured in all the day-to-day activities of our company.